Refund and Cancellation Policy

Booker cancels 24 hours or more before the activity: full refund. Booker cancels within 24 hours: normally no refund. Host cancels, at any time: full refund. Payment taken but the booking could not be confirmed: full refund, started automatically.

After a host accepts a request, the booker must complete payment within the time shown in the app. The current implementation uses a 60-minute window. If it expires, the booking may be cancelled and the slot released. No money is taken if payment is never completed.

A booker receives a full refund when cancelling at least the configured cutoff before the activity. The production default is 24 hours, and the exact current cutoff is shown before payment. A cancellation inside the cutoff is normally non-refundable unless the host agrees, TAVIYO determines the activity could not safely or lawfully proceed, or applicable law requires otherwise.

A host cancellation receives a full refund regardless of the cutoff. Repeated host cancellations may lead to account action. A member who does not attend without cancelling is not normally entitled to a refund; report a disputed no-show with available evidence through Support.

If Razorpay captures money but TAVIYO cannot confirm the booking or match the payment to a valid booking order, TAVIYO records a financial incident and automatically attempts a full refund to the original payment method. This automatic refund is the compensation for that failed transaction; no additional payment is promised unless required by law or separately agreed.

Every refund is returned to the original payment method through Razorpay. TAVIYO does not refund in cash, to a different account, to a wallet balance, or through any off-platform transfer, and will never ask for your card number, UPI PIN or OTP to process one.

An eligible refund is initiated promptly, usually within 24 hours of the cancellation. The money typically reaches the original payment method within 5 to 7 working days, though final credit timing depends on Razorpay, your bank, the card network or the payment method. The app or Support will provide the refund reference.

If a refund is missing after 7 working days or you disagree with a decision, contact us with the booking and payment references at rr34956@gmail.com or +91 60024 77368 (Monday to Saturday, 10:00–19:00 IST). We acknowledge within 48 hours and aim to resolve within one month, and you can escalate to the grievance officer if unresolved.