Contact and Grievance Officer

TAVIYO is operated by Raju Rajbongshi, a sole proprietor based in New Delhi, India. Registered place of business: Plot No. 1057, DDA Flats, Madangir, New Delhi – 110062, India. Email: rr34956@gmail.com. Phone: +91 60024 77368.

TAVIYO sells a booking service: adults in India discover, book and pay for shared local activities such as sports, treks, study sessions and city walks. No physical goods are sold and nothing is shipped or delivered.

Most questions are resolved faster through ordinary support. Signed-in members should use Settings → Help & Support so the request is linked to the correct account and booking; everyone else can use the Contact page. Escalate here if support did not resolve the matter or you are unhappy with the outcome.

For immediate danger in India, call 112 or the appropriate emergency service first. TAVIYO reporting tools are not emergency services and are not monitored as an emergency channel.

Name: Raju Rajbongshi. Designation: Grievance Officer. Email: rr34956@gmail.com. Phone: +91 60024 77368. Postal address: Plot No. 1057, DDA Flats, Madangir, New Delhi – 110062, India.

Include your account email, booking or payment reference if relevant, a clear description, the outcome requested, and supporting evidence. Do not email passwords, full card details, OTPs, or unnecessary government-ID copies.

Platform content or conduct complaints: acknowledgement within 24 hours and a target resolution within 15 days. Consumer transaction complaints: acknowledgement within 48 hours and a target resolution within one month. Privacy or personal-data complaints: acknowledgement within 24 hours and a target resolution within 30 days. Complex matters or valid authority requests may require more time, and TAVIYO will provide an update where possible.